Privacy Policy

Who we are

This Privacy Policy describes how Ajrly ("Ajrly", "we", "us", or "our") collects, uses, and shares personal information when you use our mobile applications, website, and related services that help people list and rent flats/apartments.

Legal entity: {{ COMPANY LEGAL NAME }}
Registered address: {{ COMPANY ADDRESS }}
Contact email: {{ PRIVACY EMAIL }}
Data Protection Officer (if applicable): {{ DPO CONTACT }}

Scope

This policy applies to all users of Ajrly, including guests browsing listings, registered renters, and hosts/landlords who publish properties. By using Ajrly, you agree to the practices described here.

Information we collect

1) Information you provide to us

• Account details (name, phone number, email, password).
• Profile information (photo, preferred languages, bio).
• Property listing details for hosts (address, photos/videos, amenities, pricing, availability, house rules).
• Identity verification data (government ID photos, date of birth, proof of ownership/tenancy, selfie checks) where required by law or for trust & safety.
• Communications sent through Ajrly (messages, inquiries, reviews, ratings, support requests, call recordings if we offer in‑app calling and notify you).
• Booking information (dates, number of guests, price, special requests, rental agreements).
• Payment information (see Payments below).

2) Information we collect automatically

• Usage data (app interactions, page views, clicks, referring/exit pages, feature usage, crash logs).
• Device and log data (IP address, device identifiers, OS & app version, browser type, mobile network, time zone, language, diagnostics).
• Approximate or precise location (with your permission), including geo‑coordinates used to show nearby flats or verify listing locations.
• Cookies and similar technologies—see Cookies & analytics.

3) Information from third parties

• Identity/AML/KYC providers for verification and fraud prevention.
• Payment processors for payment status, chargebacks, and payout history.
• Background checks (where permitted) for hosts or renters.
• Marketing partners and analytics providers.
• Public records or property data sources to validate listings.

How we use personal information

• Provide, operate, and improve Ajrly and our features.
• Create and manage your account; enable bookings, messaging, and payments.
• Verify identities, authenticate users, and promote trust & safety; detect, prevent, and investigate fraud or abuse.
• Recommend listings, personalize content, and run A/B tests.
• Communicate with you about your account, bookings, service updates, and marketing (you can opt out of marketing at any time).
• Comply with legal obligations and enforce our Terms.

Legal bases (EEA/UK): consent (e.g., location, marketing), contract (to provide the service), legitimate interests (security, improvement), and legal obligation.

How we share information

• With other users as needed to complete a booking (e.g., host and renter see each other's relevant details).
• With service providers under contract (cloud hosting, analytics, customer support, ID verification, payment processing, marketing tools).
• With law enforcement, regulators, or third parties when required by law or to protect rights, property, safety, or to prevent fraud.
• In connection with corporate transactions (merger, acquisition, financing, asset sale) subject to appropriate safeguards.
• With your consent or at your direction.

We do not sell your personal information in the traditional sense. Where local law treats some sharing as a “sale” or “targeted advertising,” you may have the right to opt out—see Your rights.

Payments & payouts

We use third‑party payment processors and payout partners. Ajrly does not store full card numbers or bank account credentials on our servers. Payment information you provide is processed by our partners in accordance with their own privacy policies. We may receive limited information such as the last four digits of a card, tokenized identifiers, and status updates (e.g., payment authorized, payout completed, chargeback).

Location, camera, photos & device permissions

• Location: to show nearby listings, map search, and to help verify listing areas. You can disable location via device settings, though some features may not work.
• Camera & Photos: to upload property images, documents, or for identity checks (when required). You can revoke access in your device settings.
• Microphone (optional): for in‑app voice messages or call features, with your permission.
• Push notifications: for booking updates, messages, and alerts; you can manage preferences in the app.

Cookies & analytics

We and our partners use cookies, SDKs, and similar technologies to remember your preferences, keep you signed in, analyze usage, and personalize content/ads. You can manage cookies in your browser or device settings. Some analytics may be aggregated or de‑identified.

Advertising & marketing

Where permitted, we may work with advertising partners to show you relevant listings or offers. You can opt out of marketing emails through the unsubscribe link, and control ad tracking in your device settings (e.g., “Limit Ad Tracking”/“Ad Personalization”).

Data retention

We keep personal information only as long as necessary to provide Ajrly and fulfill the purposes outlined in this policy, including meeting legal, accounting, or reporting requirements. Retention periods vary by data type (e.g., booking records may be kept longer than marketing preferences). When no longer needed, we take steps to delete or anonymize data.

Security

We implement technical and organizational measures designed to protect personal information, including encryption in transit, access controls, and regular reviews of our practices. However, no system is completely secure, and we cannot guarantee absolute security.

Children’s privacy

Ajrly is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can take appropriate action.

Your privacy rights

Depending on your location, you may have rights such as: access, correction, deletion, portability, restriction/objection to processing, and withdrawing consent. You may also have the right to opt out of targeted advertising or certain sharing. We will honor applicable privacy laws, including (where relevant) the EU/UK GDPR and US state privacy laws.

To exercise your rights, contact us at {{ PRIVACY EMAIL }}. We may need to verify your identity and request additional information. Authorized agents may submit requests where permitted by law.

International data transfers

We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for cross‑border transfers (e.g., contractual clauses) and take steps to ensure your information receives an equivalent level of protection.

Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. Because there is no uniform industry standard for responding to DNT, we do not currently respond to these signals. We will update this policy if our approach changes.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email, in‑app notice, or other appropriate means. The “Last updated” date at the top reflects the latest revision.

Contact us

Questions or requests about this policy can be sent to {{ PRIVACY EMAIL }} or by mail to {{ COMPANY ADDRESS }}.