El Ryada ("we", "our", or "us") operates the El Ryada shipment and tracking application (the "App"). We take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have about your information when using our App and services.
1. Information we collect
We collect several types of information to operate and improve the App and provide shipment tracking services:
- Personal information you provide: name, email address, phone number, billing address, shipping address, account credentials, and payment details (payment details may be processed by a third-party payment provider).
- Shipment details: shipment ID, contents description, sender & receiver names and addresses, tracking history, status updates, timestamps, and delivery proofs (photos, signatures).
- Location & tracking data: GPS location and real-time location data from customer devices or courier devices when you use location features. This is used to provide live tracking and delivery status updates.
- Device & usage data: device type, operating system, unique device IDs, IP address, app version, crash reports, logs, and analytics data about how you use the App.
- Communications: messages you send to our support team, feedback, and other correspondence.
2. How we use your information
- Provide, maintain, and improve the App and shipment tracking functionality.
- Process and fulfill shipment requests, coordinate deliveries, and communicate shipment status.
- Provide real-time location tracking and estimated delivery times.
- Detect, prevent, and respond to fraud, abuse, security incidents, and technical issues.
- Send notifications, messages, and marketing (where permitted); you can opt out of marketing communications.
- Comply with legal obligations and enforce our Terms of Service.
3. Location & tracking: what you should know
The App may request access to your device location to provide accurate, real-time tracking of shipments. You control location permissions in your device settings. If you deny location access, certain tracking features may be limited or unavailable.
We retain location data only as long as necessary to provide tracking services and as required by law. We aggregate or anonymize location data for analytics where feasible.
4. Sharing your information
We do not sell your personal information. We may share information in the following circumstances:
- Service providers: third-party vendors who provide payment processing, hosting, analytics, SMS/email delivery, customer support tools, and other services.
- Couriers & partners: delivery partners and logistics providers to carry out and coordinate shipments.
- Legal reasons: to respond to lawful requests, comply with subpoenas, court orders, or to protect rights, property, safety, or legal claims.
- Business transfers: in connection with a merger, sale, reorganization, or acquisition of assets.
5. Third-party services & links
We use third-party services (payment processors, mapping providers, analytics services, cloud hosting). These third parties have their own privacy policies and may collect data as described by them. We recommend reviewing their policies when relevant.
6. Cookies and similar technologies
We and our partners use cookies, local storage, and similar technologies to provide and personalize the App, analyze usage, and support security. You can control cookies via your browser or device settings. For mobile apps, local storage and device identifiers are used instead of browser cookies.
7. Data retention
We retain personal and shipment data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type (e.g., transactional records may be kept longer for accounting or legal compliance).
8. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure. If we learn of a data breach affecting your data, we will follow applicable laws and notify you where required.
9. Your rights and choices
Depending on your location and applicable law, you may have rights including:
- Access, correct, update, or delete your personal information.
- Request portability of your data.
- Object to or restrict certain processing (including direct marketing).
- Opt out of sale of personal information (where applicable).
- Lodge a complaint with a data protection authority.
To exercise your rights, contact us at the address below. We may need to verify your identity before acting on requests.
10. Children
Our App is not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us to request deletion.
11. International transfers
We may transfer and process your information in countries other than your country of residence (for example, where our service providers operate). When we transfer personal data internationally, we seek to protect it through appropriate safeguards required by law.
12. Changes to this policy
We may update this Privacy Policy to reflect changes to our practices. We will publish the updated policy with a new effective date. Continued use of the App after changes constitutes acceptance of the updated policy.
13. Contact us
If you have questions, requests, or concerns about this Privacy Policy or your data, contact:
El Ryada
Data Controller: [Your Company Name]
Email: privacy@elryada.example (replace with real address)
Address: [Company address — replace with actual address]